What Families Say After Working with Us
Honest accounts from people who came to Passalong at different stages — and left with their records in order.
Back to HomeIn Their Own Words
I had been meaning to do this for years. After my father passed and we spent weeks trying to locate documents across three countries, I promised myself I would not put my own family through the same thing. Nathalie walked me through everything in about two and a half hours. The labelling system she uses is straightforward enough that I have actually kept it up since.
The Handover Toolkit was exactly what I needed. I work long hours and could not commit to a scheduled session, so being able to go through it at home in the evenings suited me well. The Thai-language guidance notes made a real difference — I did not have to translate anything in my head. The checklists are quite thorough; I found a gap in our records I had not noticed before.
My husband and I used the Family Conversations programme after a difficult period in which we realised we had almost no shared understanding of where things stood. Somchai was calm and very tactful. He never pushed us in any direction — just helped us talk through what we had and where it was. It took four sessions across about six weeks. Worth every baht.
Straight to the point, no fuss. The session covered everything I had in my home office — Thai and Australian documents mixed in together — and came out the other end with a clear folder system and a list of three things I still needed to track down. I liked that Passalong is clear about what they do and do not do. No attempt to sell me anything beyond what I asked for.
I bought the Toolkit for my parents, who are in their seventies and had never systematically organised their papers. My mother found the step-by-step approach manageable; she completed most of it herself over two weekends. When she had a question, the email reply came the next working day. Good support.
Amara was very patient with us. We had documents in French, Thai, and English, and the challenge was just getting a coherent map of what existed where. The session did not resolve everything — there are still some French documents I need to follow up on — but at least now I know what I am looking for. The session summary she gave us at the end was genuinely useful.
How Three Families Got Things in Order
A Retired Couple With Records Across the UK and Thailand
A British couple, both in their late sixties, had lived in Phuket for eleven years. Their documents were split between a filing cabinet in Rawai, a solicitor's office in Norwich, and a bank safe deposit box in Bangkok. Neither partner knew exactly what the other held or where certain key items were located.
We ran two Records Handover Sessions — one focused on the Thai-held documents, one on producing a written inventory of everything held abroad. By the end of the second session, both partners had a shared list with locations, reference numbers, and contact points for each item.
A four-page master inventory — annotated and cross-referenced — that both partners keep an updated copy of. Three gaps identified; the couple followed up independently to fill them. "We should have done this years ago" was how they put it.
An Extended Thai Family Starting the Conversation for the First Time
Three adult siblings, all living in Phuket, approached us after their parents' property in Talat Yai became a source of confusion. No one was sure what documents existed, and earlier attempts at family discussions had become tense. The parents were willing to participate but found the subject uncomfortable.
We facilitated four sessions over five weeks, including two with the parents present. Our role was to hold the structure of the conversation and help participants stay on the subject of records rather than drifting into broader family dynamics. We organised the documents between sessions.
All five family members reached a shared understanding of where records were held. The parents completed the Handover Toolkit independently after the programme ended. The siblings described the facilitated sessions as the most useful part — "it gave the conversation a shape it didn't have before."
A Solo Expat Who Wanted a Self-Sufficient System
A German woman in her mid-fifties, living alone in Cherngtalay. No nearby family. She wanted a system she could maintain herself, without needing to book sessions each time something changed. She also wanted to make it easy for a trusted friend to find her records if needed.
She purchased the Handover Toolkit and used it largely independently. She came back with two questions via email, both answered within one working day. She then requested a single follow-up session six weeks later to review what she had done and identify any remaining gaps — which we conducted by video call.
A complete, self-maintained filing system — physical and digital — with a short access guide written for her chosen contact. She updates it herself quarterly. "The Toolkit gave me a framework I could actually stick to. I didn't need someone to do it for me — I just needed a good system."
Our Contact Details
138 Dibuk Road, Phuket 83000
Mon–Fri 9–17
Sat 10–14
Professional Standing
Phuket Expat Services Recognition
Community Services — 2023
Thailand Family Organisation Forum
Member Organisation since 2021
Established Phuket Practice
Dibuk Road, Mueang Phuket — since 2019
Ready to Put Your Own Records in Order?
It does not take as long as you might think. Get in touch and we will help you find the right starting point.
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